Cartly — AI-Powered Ecommerce Chatbot & Customer Support Platform

Cartly is an AI-powered ecommerce chatbot platform designed to bring shopping assistance and customer support into one connected experience. It helps shoppers discover products, explore recommendations, manage their carts, track orders, and find answers about shipping, returns, and store policies through a conversational interface.

For store owners, Cartly provides a central dashboard to manage products, customer conversations, orders, returns, and assistant settings. Its knowledge management tools let teams add FAQs, product guides, and policies so responses reflect their store’s information. When customers need extra assistance, conversations can be handed over to a team member through the support inbox.

Cartly includes authenticated workspaces and role-based permissions for owners, administrators, support agents, and viewers. Token usage tracking, monthly allowances, and configurable pricing plans provide the foundation for a SaaS offering. Businesses can personalize their assistant’s name, welcome message, and brand color, then use a website launcher to connect visitors with the shopping experience.

A responsive blue-themed landing page introduces the platform and includes an interactive chatbot demo that visitors can try without signing in. The demo supports sample product recommendations, cart interactions, shipping questions, return policies, and illustrative order tracking.

The current version is a functional MVP with demo checkout and preset chatbot responses. Live AI requires provider credentials, while real payments, paid subscriptions, store synchronization, and unrestricted public embedding require additional integration and deployment setup.

Online shoppers often struggle to find suitable products, get timely answers, and manage orders or returns without switching between pages or waiting for support. Store owners must handle repetitive questions while managing disconnected tools.

Cartly brings product discovery, cart assistance, order tracking, returns, and customer support into one conversational experience, with a central dashboard for managing store knowledge, conversations, team access, and AI usage.